Our Return, Exchange
& Refund Policy
We want you to love your football kits. Here is exactly what is covered, what is excluded, and how we handle returns and refunds.
Standard items (blank shirts and shorts, or pre-printed star player kits) qualify for returns or exchanges within **14 days** of delivery. However, shirts customized with **your own custom name and squad number** printed to your specific request are non-returnable and non-refundable, unless there is a printing mistake or a manufacturing defect on our end. We appreciate your understanding.
“We stand behind the quality of every jersey we ship. If we make a mistake, we’ll make it right. Guaranteed.”
— The Football Shirts Sale TeamWhat We Cover — 100%
Please inspect your jerseys immediately upon arrival. Contact us within 14 days of delivery with clear photos or a short video showing any issue, and we will issue a replacement or a full refund.
| Situation | Resolution | Shipping Cost |
|---|---|---|
| Name or number printed differently from your order specification | Free Replacement / Refund | We pay 100% |
| Wrong shirt design, size, or color shipped vs. your order details | Free Replacement / Refund | We pay 100% |
| Fabric defects, peeling prints, or damaged items on arrival | Free Replacement / Refund | We pay 100% |
| Unworn standard shirts (blank/star player) returned within 14 days | Refund or Exchange | Customer pays return shipping |
| Package confirmed lost in transit by courier | Free Replacement / Refund | We pay 100% |
What Is Non-Refundable
Because customized kits are created uniquely for you, we cannot accept returns or offer refunds in the following scenarios:
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Spelling mistakes entered by the customerPlease double-check custom spelling of player names, team names, or custom numbers during checkout. We print exactly what you enter.
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Incorrect size selection on custom-printed shirtsPlease refer to the size guide available on each product page. Custom-printed shirts cannot be exchanged for size.
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Change of mind on custom-printed ordersOnce a custom shirt has gone into printing, the order cannot be modified, cancelled, or returned.
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Wear and tear from incorrect washingWe are not liable for prints peeling or colors fading if wash care guidelines are not followed (e.g. washing above 30°C, tumble drying).
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Claims made after 14 days from deliveryAll issues must be reported within 14 days of delivery.
How to Submit a Claim / Return
Contact Support
Send an email to [email protected] within 14 days of delivery. Please include your order number and clear photos/videos of the issue.
Review & Confirmation
Our support team will review your case within 2 business days and provide instructions. If the error is on our side, no return shipping is required — we will ship a replacement directly.
Ship the Item (If Applicable)
For standard return/exchange (blank shirts), ship the product back to the return address provided. The item must be unworn, unwashed, and have all original tags attached.
Resolution & Refund
Upon approval, your replacement shirt will be printed and shipped within 3 business days, or your refund will be processed back to your original payment method within 5–7 business days.
Refund Policy
Questions about your return?
Our team is here to assist you with any questions or claims.
📧 [email protected] · 💬 Live chat on site